CLIENT'S JOURNEY

CLIENT’S JOURNEY: Requirement and Procedures

1. RESERVATION

Upon reservation of your chosen property, the journey will be discussed. Kindly note that all necessary documents and payments must be fulfilled within thirty (30) days. Otherwise, your reservations will be forfeited and canceled.

To complete the reservation transaction of your unit, you must submit the following documents to your sales agent to facilitate the documentation process:

  • Signed Reservation Agreement and Reservation Fee Receipt
  • Signed Payment Scheme Computation (PSC)
  • Duly filled out and signed Buyer’s Information Sheet (BIS)
  • Photocopy of Passport or any valid government issued IDs with three (3) specimen signatures
  • Marriage Certificate (if married)
  • Employment Certificate or Proof of Income (separate requirements)
  • Photocopy of your Tax Identification No. (TIN) card or validated BIR Form 1904
  • Notarized Special Power of Attorney (SPA), for local Accounts and consularized SPA for international accounts (if applicable)
  • SPA’s photocopy of Passport or any valid government issued IDs with three (3) specimen signatures
  • Proof of billing (must be the latest billing statement)

After you have submitted all the required documents, your sales agent will endorse them, along with any other necessary requirements, to our Sales Administration for the preparation of the Contract to Sell (CTS).

You will have a period of fifteen (15) days to accomplish the following: 

    • Review and evaluate the terms and conditions in the Contract to Sell (CTS)
    • Prepare the required number of Post-Dated Checks (PDCs) covering your down payment and lumpsum check.
      • If the property is still under construction, PDCs should cover the entire down payment period.
      • If the unit is ready for occupancy (RFO), a minimum of 24 PDCs
      • If terms of payment are cash upon turnover (RFO or NON-RFO) PDCs should cover the entire down payment period and balance.
      • If payment is through Bank Financing or Pagibig Fund, PDCs should cover the entire down payment period.

 

NOTE: Issuance of lumpsum PDC is required as a guarantee check.

If the documents are in order, you are required to sign the Contract to Sell (CTS) and promptly return it to your Sales Agent.

2. CONTRACT TO SELL (CTS) SIGNING

After your first monthly amortization, our Documentation Officer (DOA) will prepare the CTS.

You are kindly requested to review the CTS within the next seven (7) days. If all details are satisfactory, kindly proceed to sign the document and return it either to your Sales Agent or our head office.
Documents attached with the CTS:

For Lot

  • Deed of Restriction (DOR)
  • Data Processing and Sharing Consent Form
  • BESQ 2 Form

For House and Lot:

  • Deed of Restriction (DOR)
  • Data Processing and Sharing Consent Form
  • BESQ 2 Form
  • House Perspective
  • House Specification
  • House Warranty Agreement
  • Site Visit Agreement
  • Homeowner’s guideline (for Asiana Homes only)

3. DOWNPAYMENT

The specific percentage depends on the chosen payment terms, but in the majority of cases, it constitutes twenty percent (20%).

Payment methods:

  • Post Dated Checks (PDC)
  • Auto Debit Arrangement (ADA)

4. LUMPSUM

This is the remaining balance after you have completed your downpayment stage. You have the option to settle this in cash, apply through bank financing, or apply with Pagibig Fund.

You may directly submit your loan application to our accredited banks or to the bank of your preference, including Pagibig Fund four (4) months before your lumpsum date.

Please note that we only offer Pagibig loan assistance for selected projects/properties. If there is a need to submit the developer’s requirements, kindly send us the list, and we will gladly assist you.

Accredited Banks

  • BDO
  • BPI
  • Metrobank
  • Maybank
  • RCBC

Your bank or Pagibig will issue a Letter of Guaranty (LOG) upon approval of your application. The LOG must be submitted to our Finance Department to generate an updated Statement of Account (SOA) reflecting the remaining balance, if any.

After receiving the Certificate of Full Payment (COFP), our Sales Administration will prepare your Deed of Absolute Sale (DOAS) and turnover documents.

Sales Administration will release the following:

  • Deed of Absolute Sale (DOAS) – Customer Care will send you copies for your review and to schedule the signing
  • Turnover documents – it will be forwarded to our Quality and Maintenance Department (QMD). They will make the necessary preparation for the actual turnover and once completed; they will notify CCR to arrange your turnover schedule.

 

You have seven (7) days to check the DOAS. If everything is okay, please sign it and send it back to your Sales Agent or our head office.

 

5. TURNOVER

Turnover is a process in which WRLD Capital Holdings, Inc. delivers the property to the buyer.

Within 30 days of the release of our Sales Administration’s clearance for turnover, a Customer Care Officer will call or email you to inform you of the turnover schedule.

Upon turnover, you will inspect the property and sign the acceptance form. Any requested rectifications will be documented in a punch list form and will be endorsed for necessary action. The final turnover may be rescheduled based on the extent of rectification works, with notice provided accordingly.

Once you are satisfied with your property’s condition, it will be immediately turned over. You will be asked to sign a Certificate of Acceptance.

You will be introduced to the Property Management Office (PMO) or Homeowners Association (HOA) for briefing and orientation regarding village policies, rules, and regulations.

You shall be given a Turnover document and the complete set of keys for your unit.

If you fail to inspect and accept your unit within fifteen (15) days from the date of invitation from the Quality and Maintenance Department (QMD), it will be deemed that you have legally accepted the unit. Charging of association dues shall automatically commence from the day that your property has been accepted or deemed accepted.

If the principal buyer is not available on the schedule turnover of unit, an authorized representative can accept the unit on his/her behalf provided the following must be presented:

  • Special Power of Attorney (SPA)
  • Two (2) Valid IDs of the Authorized Representative
  • Photocopy of one (1) Valid ID of the Principal Buyer

6. HOUSE WARRANTY CHECK-UP

True to our commitment of delivering quality homes, our engineers are right by your side to ensure that your new home is not only great from day one, but throughout its first year. Our engineers bring their expertise to conduct monthly check-ups for the first 12 months of your homeownership.

The QMD will schedule the House Warranty checkup and notify CCR to invite the client.

The House Warranty starts as soon as the client accepts the house. Upgrades, improvements and other personal modifications to your unit may only be allowed after the official acceptance. Please note that certain warranties may be voided by alterations.

For comprehensive details, please refer to the House Warranty Agreement provided with your CTS. Additionally, we will discuss this separately during your turnover orientation.

7. AFTER REPAIR

To address repair issues, clients are required to complete a Service Request Form (SRF) and submit it to Customer Care for assistance.

8. TITLE TRANSFER

Your title will be processed once the following documentary requirements are submitted and completed.

  • Full payment of Total Contract Price (TCP) and Transfer Fee (TF)
  • Receipt of the signed Deed of Absolute Sale (DOAS)
  • Availability of the title and tax declaration under developer’s name

 

Processing of title is six (6) to twelve (12) months.

Transfer fee is classified as other charges or fees payable to the Developer for the transfer of title from the Developer to the Buyer’s Name. It includes fees and charges for Documentary Stamp Tax (DST), Transfer Tax fees, Registration fees, Assurance fund, Administrative and Processing fees and Local Government Units (LGU) services.

The following documents will be released to once we completed the transfer:

  • Notarized Deed of Absolute Sale (DOAS)
  • Transfer Certificate of Title (TCT)
  • Tax Declaration (TD)
  • Real Property Tax (RPT) receipt/s or Tax Clearance

To receive your notarized DOAS, TCT, TD and RPT receipt/tax clearance, the following requirements must be presented and complied.

  • Two (2) Valid IDs of the Principal Buyer
  • If through an Authorized Representative
    • Original Special Power of Attorney (SPA)
    • Two (2) Valid IDs of the Authorized Representative
    • Photocopy of one (1) Valid ID of the Principal Buyer

 

Disclaimer: Please note that details are subject to change without prior notice. We strive to keep our information accurate and up-to-date, but updates may occur periodically.

GENERAL ACCOUNTING ASSISTANT (TEMPORARY)

MINIMUM QUALIFICATIONS:

  • Bachelor’s Degree in Accountancy or any business-related course.
  • Knowledge in accounting for real estate; knowledge in any Accounting ERP/software; Computer literate: Microsoft Word, Excel and PowerPoint;
  • Good communication skills; Problem-solving skills and initiative; strong attention to details and critical thinking skills.

 

DUTIES AND RESPONSIBILITIES:

  • Prepare, update in case of amendment and send out commission schedules to brokers.
  • Prepare request for commission releases and BIR Form 2307 for taxes withheld.
  • Address commission-related concerns and endorse document and payment inquiries to concerned department.
  • Ensure complete and correct recording of commission releases in the accounting system.
  • Process and request release of advance commission of brokers based on verified reservation fee.
  • Process and record release of agents’ monthly allowance based on their sales production.
  • Monitors and reconciles advances to agents account. Ensures deductions are made regularly until full payment.
  • Perform other related duties as assigned for the purpose of ensuring the efficient and effective functioning of the GA Unit.

RECRUITMENT ASSOCIATE

MINIMUM QUALIFICATIONS:

  • Bachelor’s Degree related in Industrial Psychology, Business administration or any related course in Human Resources or Behavioral Science.
  • With understanding of recruitment principles and practices.
  • Knowledge of human resources processes and best practices
  • Ability to maintain appropriate level of confidentiality with employee’s sensitive data.
  • Ability to prioritize and work cooperatively and independently with limited supervision.
  • Flexible in their work schedule and willing to work overtime.
  • Proficient in MS Office applications.
  • Excellent written and verbal communication skills, preferably on business correspondence and HR-related technical writing.

 

DUTIES AND RESPONSIBILITIES:

  1. SOURCING and SCREENING
  • Prepare and post Job Advertisement on various platforms
  • Identify and engage potential candidate through various channels (e.g. job boards, social media, employee referrals, internal communication)
  • Screen resumes and cover letter, if any to identify qualified candidates based on establish criteria.
  • Conduct initial phone screening to assess candidate fit for specific roles.
  • Maintain accurate records of all sourced and screened candidates.
  • Conduct field visits to barangays, universities, job fairs to actively source potential candidates.
  • Prepare and distribute job posting and promotional materials.
  1. CANDIDATE MANAGEMENT and COMMUNICATION
  • Schedule and coordinate candidate interviews with hiring managers and team members.
  • Provide timely and professional communication to candidates throughout the interview process.
  • Collect feedback from hiring managers and candidates to improve the recruitment experience.
  • Undertake clerical duties (e.g. answering emails, drafting offer letters).
  • Coordinate with different government agencies regarding relevant recruitment activities to fill the HR needs of the company, e.g. PESO, and other LGUs.
  • Responsible for newly hires onboarding activity. (e.g. preparing documents, coordinating orientation agenda).
  • Build and maintain relationships with hiring manager and other stakeholders.
  1. ADMINISTRATIVE SUPPORT
  • Assist with the development and execution of recruitment strategies.
  • Maintain Recruitment database and track candidate progress.
  • Assist in updating ADCON employee’s master list.
  • Support with background checks and pre-employment screening.
  • Assist with employee retention.
  • Perform other duties as assigned.
  1. EMPLOYEE RELATIONS
  • Assist in addressing employee queries and concerns.
  • Promote a positive and inclusive workplace culture.

COMPLIANCE OFFICER

MINIMUM QUALIFICATIONS:

  • Bachelor’s degree in law, business administration, finance, or a related field is required; a master’s degree or relevant certifications such as Certified Compliance & Ethics Professional (CCEP) are preferred.
  • Ability to demonstrate relevant knowledge of theory and good practice in key areas:

– Knowledge of relevant laws and regulations applicable to WRLD Capital Holdings Inc.

– Strong ethical standards and attention to detail.

– Strong understanding of compliance best practices and risk management frameworks

– Excellent communication and training skills to educate employees on compliance requirements

– Attention to detail and analytical skills for monitoring adherence and identifying potential issues

– Ability to investigate compliance violations and recommend appropriate corrective actions

– Self-motivation, enthusiasm and results-focus;

– Flexible, adaptable and comfortable with ambiguity;

– Committed to high standards and continuous improvement;

– Ability to move between big picture and detail;

– Personal and professional credibility.

DUTIES AND RESPONSIBILITIES:

  • Regulatory Compliance:

– Monitor and ensure adherence to relevant laws and regulations.

– Stay up-to-date on regulatory changes and implement necessary adjustments.

  • Policy Development and Implementation:

– Develop, review, and update internal compliance policies.

– Ensure all employees understand and follow established policies.

Risk Management:

– Identify, assess, and mitigate compliance risks within the organization.

– Conduct risk assessments and develop strategies to address potential issues.

  • Training and Education:

– Organize and deliver training sessions for employees on compliance requirements.

  • Monitoring and Auditing:

– Conduct regular audits and monitoring activities to ensure compliance with internal policies and external regulations.

– Investigate potential or reported breaches of compliance.

  • Reporting:

– Report findings to senior management and regulatory bodies as required.

  • Liaison:

– Act as the primary point of contact with regulatory authorities.

– Respond to inquiries, submit reports, and manage inspections.

  • Ethics and Integrity:

– Promote a culture of ethics and integrity within the organization.

QUALITY ASSURANCE ENGINEER

MINIMUM QUALIFICATIONS:

  • Five-Year Course, Relevant to Engineering.
  • Able to read and understand Drawing plan.
  • With Critical thinking.
  • know the importance of quality.
  • With knowledge of basic engineering standards.
  • Computer level proficiency: Basic (ex. simple Excel table, word, basic PowerPoint)
  • Able to use AutoCAD (up to basic shapes and annotation function).
  • Fast learner.
  • Adaptable to any site condition.

 

DUTIES AND RESPONSIBILITIES:

  • Implementation of “Inspection and Test Plan”.
  • Monitoring of “Inspection and Test Plan”.
  • Conduct QAS random inspection.
  • Coordination with other “CONS” department representatives.
  • Answer to inspection and testing request in PROCORE.
  • Request necessary tools, equipment, and materials approved in the budget through ODOO.
  • Compile and submit the necessary QAS project report to the department head or assigned staff for compilation.
  • Perform assigned I-SPEF and cooperate within and outside the department to achieve the department SPEF.
  • Participate in the company trainings/seminars if necessary.
  • Attend any official meetings as required.
  • Conduct internal training if required.
  • Performs other duties and administrative functions as assigned.

 

ADMINISTRATIVE OFFICER

MINIMUM QUALIFICATIONS:

  • 4-Year course, relevant to Business Management/Administration, Office Management and other allied disciplines
  • High level of organizational skills with comprehensive attention to details;
  • Computer literate: Microsoft Word, Excel and Power Point;
  • Preferably with background in building administration;

 

DUTIES AND RESPONSIBILITIES: (Technical Competencies)

  • Supervises the completion of project work related to the following all areas: building administration, fleet management, warehouse management, consumables supply management, quality management system documentation and Corporate Social Responsibility (CSR).
  • Building Administration and Fleet Management. In-charge of over-all implementation and review of the office building policies that include the following tasks:
  • Checking and coordination with In-House Repair & Maintenance Team, suppliers and external services providers for repair and maintenance of building amenities and fixtures.
  • Orientation, training and monitoring & evaluation of housekeeping and safety personnel;
  • Implementation and review of conducted regular preventive maintenance system (PMS) activities that include: Supply Management. In-charge of monitoring and replenishment of production, office and cleaning supplies.
  • Use an Enterprise Resource Planning (ERP) system in requesting for supplies and budget.
  • Inspects and accepts delivered items.
  • Updates supplies inventory.
  • Quality Management System Documentation. In-charge of creating, monitoring and updating of QMS documentation in relation to ADMS Services.
  • Corporate Social Responsibility. Coordinates with company scholars and qualified employees in relation to the following: Application for scholarship; Monitoring of grantees’ grades and registration status through regular submission of Reports and certificates; Preparation and disbursement of scholars’ allowance.
  • Scheduling and assistance in Life Skills sessions.
  • Liaises with unit and department heads and colleagues to complete administrative services related projects;
  • Coordinates Administrative Services related information and provide updates to appropriate departments and individuals.
  • Performs other supervisory and administrative functions as assigned.

SENIOR INTERNAL AUDIT OFFICER

MINIMUM QUALIFICATIONS:

  • Bachelor’s Degree in Accountancy or Internal Audit; Certified Public Accountant (CPA) or Certified Internal Auditor (CIA) is an advantage.
  • Application of internal auditing standards, procedures, and techniques required in performing internal audits.
  • Recognize management principles to evaluate the materiality and significance of deviations from good business practices.
  • Problem solving skills and root cause analysis skills. Very good communication skills and report writing.
  • Knowledge on the use of ERP systems which include among others, QuickBooks, Odoo, SAP, NetSuite, etc.
  • Proficient in Microsoft Excel, Word and PowerPoint
  • Focuses on Results/Execution, and Builds Collaborative Relationships.

 

DUTIES AND RESPONSIBILITIES:

1. Planning

– Assists in the preparation of the audit plan (purpose, scope, and timeline)

– Perform walkthroughs/interview to understand business processes/activities for assigned audit and document processes and related risk and control through flowcharts and/or narratives.

– Identifies initial risks and controls and assesses effectiveness and efficiency of control design.

– Prepares audit procedures to test operating effectiveness of controls.

2. Fieldwork

– Performs assigned audit engagement, executes the audit procedures, and prepares working papers in accordance with IA policy and methodology.

– Evaluates the adequacy of process design and the effectiveness of controls in meeting department/process and control objectives. Identify and document control and process weaknesses and provide evidential support for observations.

– Evaluates initial observation, discusses with the process owner, determines whether additional audit procedure is necessary, and proposes initial, practical, and value-added recommendation to address control weaknesses and/or improve processes.

– Discusses promptly to IA Head concern/observation of utmost importance requiring immediate resolution.

– Ensure that the audit is conducted and completed in accordance with established plans.

3. Reporting

– Prepares presentation materials and audit report for exit meeting.

– Performs pre and post-audit conference to discuss audit requirements/audit findings and recommend control measures to mitigate/deter risks and improve operational efficiency and effectiveness.

4. Others Responsibilities:

– Obtains status update of committed action plan to remediate weakness on internal control or improve process/policy.

– Assesses initially the adequacy of corrective action to be taken to address the observation.

– Helps develop and maintain effective and professional working relationships within IA Department

– Performs other related duties that may be assigned by the IA Head from time to time.

FRONT DESK ASSOCIATE

MINIMUM QUALIFICATIONS:

  • College Level
  • Professional attitude and appearance
  • Excellent organizational, multitasking, and time management skills
  • Highly developed sense of integrity and commitment to customer satisfaction
  • Demonstrated passion for excellence with respect to treating and caring for customers
  • Patient and friendly personality
  • Strong detail orientation and communication/listening skills
  • Ability to communicate clearly and professionally, both verbally and in writing
  • Able to handle complaints and challenging situations and customers
  • Basic Microsoft Office applications
  • Hands-on experience with office equipment (e.g. phone, intercom, fax machines and printers)

A. Front-Desk

  1. Serve visitors by greeting, welcoming, and directing them appropriately, and offer refreshments.
  2. Notify company personnel of visitor arrival.
  3. Maintain security and telecommunications system.
  4. Inform visitors by answering or referring inquiries.
  5. Directs visitors by maintaining employee and department directories.
  6. Maintain security by following procedures, monitoring logbook, and issuing visitor badges.
  7. Operate telecommunication system/s by following established procedures for operation.
  8. Keep a safe and clean reception area by complying with procedures, rules, and regulations.
  9. Support continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.
  10. Contribute to team effort by accomplishing related results as needed. (External Client Appointment)

B. Customer Service

  1. Collect and tabulate data relating to customer requests, complaints and service surveys. Ensure timely submission to the Customer Care Officer for the preparation of monthly reports.
  2. Ensure availability of customer service-related survey questionnaire.
  3. Develop in-depth knowledge of company projects, policies and guidelines affecting customer’s transactions to be able to communicate effectively with the clients.
  4. Stay abreast of any changes in the company policies and guidelines affecting customer’s transactions and oversee the effective communication of these changes within the customer care team.

C. Personnel Development Program

  1. Participate in the personnel performance evaluation and Performance Improvement Plan to increase operational competency and workforce productivity.
  2. Participate in unit meetings, in-house trainings, workshops, etc. for the purpose of conveying and/or gathering information required to perform job

functions.

D. Perform other related duties as required

MULTIMEDIA ASSISTANT

MINIMUM QUALIFICATIONS:

  • Bachelor’s Degree of any creative design or related field.
  • Software Skills: Microsoft Word, (Minor in Excel), PowerPoint, Adobe Photoshop, Adobe Illustrator, Adobe InDesign, Adobe Premiere, Google Sketchup, AutoCAD and Lumion 3D.

DUTIES AND RESPONSIBILITIES:

  • Create and assist with the development of promotional materials (e.g. print advertisement, videos and digital campaigns).
  • Create template designs that can be customized for future use.
  • Creating digital images, video animation, and textual animations.
  • Drafting design using Cad software.
  • Create content materials using SLR or Mirrorless Camera.
  • Create and edit video using Adobe Premiere and After Effects.
  • Propose and present design options based on the required concept.
  • Maintain photo database.
  • Ensure the cohesiveness, suggests and create idea for the creation of the artworks within the brand standard.
  • Work effectively with Multimedia Head or Marketing Development Officer to develop compelling visual concepts and themes for marketing products, events and services.

PROPERTY MANAGEMENT ASSISTANT

MINIMUM QUALIFICATIONS:

  • With Bachelors’ Degree in Business Administration or other Related course.
  • Strong administrative skills.
  • Excellent communication and customer-service skills to attract and assist potential tenants.
  • Ability to do some hand on work at site.
  • Ability to handle pressure and multiple tasks.
  • Good administrative and Computer literacy.

 

DUTIES AND RESPONSIBILITIES:

  • Receive and process applications for construction in order to ensure that applicants are provided with required information and that applications are given due consideration.
  • Maintain effective relations with all homeowners in order to ensure that they are aware of the rights and responsibilities as members of the community enshrined in the promulgated rules and must effectively monitor, guide and supervise the servicing agents of the village.
  • Supervise and ensure the efficient collection of dues in order to ensure that HOA financial requirements are met though timely distribution of invoices.
  • Maintain administrative procedures in order to ensure an effective and delivery of services by all officer assigned in the property/village.
  • Over-all in charge of the village management directly related to HOA, key person in overseeing the facilities of all common areas, Homeowners and Lot owners. Construction/Improvement and in constant collaboration with the facility and event/lease officers, conduit of the developer on matters related to lot inventories (including model houses and other structures within the village).
  • Comply with external regulations such as the laws and ordinances of the locality and apply necessary contingency in order to ensure that all legal requirements are met delivery of basic services is uninterrupted.
  • Maintains an open line for communications at all times (including holidays and on designated rest days), as first responder for all emergency concerns of the facilities’ and homeowner’s in the assigned property/village.
  • Coordinate with Asiawide Land units pertaining to inquiries of records and contractual obligations and act as medium for the implementation of the exercisable limited warranties issued by Asiawide Land. (ad hoc)
  • To plan and perform regular visits to each development to identify any maintenance requirements and organize relevant response.
  • To plan and perform detailed annual maintenance assessments for each property and report upkeep requirements.
  • To prepare fully detailed contract documentation and specification for all trades maintenance and refurbishment contracts.
  • To issue job orders/service request and review contract tenders to external contractors.
  • To award business on basis of cost effectiveness and quality of work within defined budgeting expenditure.
  • To supervise and control contract performance and advise on retention of contractor service or otherwise.
  • To ensure contractors comply with safety regulations.
  • To update and maintain full knowledge of all current regulatory requirements.
  • To coordinate with other ALPMC staff and residents concerning maintenance of properties, dealing sympathetically with resident problems and requests for repairs or alterations.
  • To participate in the preparation and ongoing review of maintenance budgets for each property and assist in the budgetary control of the full maintenance budget.
  • To coordinate with MSU or Operations’ Department concerning new schemes and
  • Process defects liability repairs and monitor execution of reported defects.
  • Assist in preparation of final defects lists.
  • Recommend any changes to design briefs.
  • To inspect vacant dwellings, assess and instruct necessary repairs, coordinate with homeowner or Marketing Department on the case of Model Houses and advise other departments pertaining to finance charges.
  • To coordinate with occupational and safety officer to carry out works in aids and adaptations.
  • To advise and coordinate with the Property officers as to recommendations on other common use areas concerns, MSU and Finance Departments, contractors, and local authorities as needed.
  • To attend and present reports to meetings of residents on maintenance matters, including services if necessary.
  • To assist and share knowledge and experience with colleagues as required.
  • Perform other related duty as required

QUALITY MAINTENANCE ENGINEER

MINIMUM QUALIFICATIONS:

  • Bachelors’ Degree in Engineering or Allied fields.
  • Excellent people skills; customer-driven.
  • Proven field service experience.
  • Planning maintenance operations.
  • Ability to keep track of and report on activity.
  • Have knowledge of structure or grounds to be maintained.
  • Have a strong knowledge of engineering concepts.
  • Have the ability to interpret blueprints, specifications and schematics.
  • Knowledgeable in Autocad.
  • Basic Microsoft Office applications, Word, Excel and PowerPoint.

 

DUTIES AND RESPONSIBILITIES:

  • Audit the quality of houses, amenities, lot only properties and facilities based on standards currently in use for quality control.
  • Collaborate with other departments for findings that require rectifications or improvements.
  • Conduct punch listing and acceptance of houses, amenities, and facilities from the Operations (QAS).
  • Ensure units/houses/lots are in good condition before client punchlisting.
  • Facilitate punch listing and acceptance of houses with the client.
  • Conduct timely inspection to units/houses/lots to identify w/c needs to be maintained while waiting for turn over to clients.
  • Turn Over houses/lots to the clients and orient them on pertinent information.
  • Facilitate client’s site visit and coordinate to concerned department the observation/concerns of the client.
  • Record electrical and water meters readings during the house turn over
  • Prepare, process, and record
  • Maintain and submit records and reports to the QMD Head, or as requested or required by other departments or The Management
  • Facilitate site visits with client.
  • Prepare BOM for rectifications needed on items punch listed by client and for house maintenance rectifications.
  • Perform other duties as assigned.

CUSTOMER CARE OFFICER

  • MINIMUM QUALIFICATIONS:

    • Accuracy and attention to detail
    • Personally focused and enthusiastic
    • Highly developed sense of integrity and commitment to customer satisfaction
    • Demonstrated passion for excellence with respect to treating and caring for customers
    • Has a pleasant, patient and friendly attitude
    • Strong decision-making and analytical abilities
    • Strong detail orientation and communication/listening skills
    • Ability to communicate clearly and professionally, both verbally and in writing
    • Able to handle complaints and challenging situations and customers
    • Can navigate Microsoft Office applications, Word, Excel and Powerpoint

     

  • DUTIES AND RESPONSIBILITIES:

    1. Ensures effective and efficient processing and handling of customer’s request, inquiries and complaints.
    • Professionally handle all submitted requests and liaise with the various departments in resolving them, and ensure that resolution is provided efficiently in the best interest of both the customer and the company within the time limit.
    • Assess, prioritize and resolve customer issues using good comprehension skills and judgment in decision making while maintaining a balance between company policy and customer benefit.
    • Resolve and follow up inquiries, complaints and actions taken until case completion. Escalate issues to the senior officer / department head when appropriate.
    • Respond to and handle customer correspondence while adhering to company guidelines and legal liabilities.
    • Educate the customer when applicable to prevent the need for future contacts.
    • Ensure timely log of customer service requests, complaints and all pertinent information in database.
    1. Improve and develop effective customer service strategies to improve and increase customer satisfaction:
    • Continuously gather information, evaluate and identify opportunities that would enhance customer satisfaction and drive process improvements that positively impact the customer’s experience.
    • Responsible for compiling and generating reports as they relate to customer request, complaints and service surveys. Ensure timely submission for management and department’s use.
    • Listen to conversations for purposes of improving customer service skills. (Optional if telephone system will not permit)
    • Develop and execute the right methods/tools of various customer satisfaction or customer service-related surveys. Interpret and evaluate result and suggest recommendations to improve the company’s customer service program.
    • Develop in-depth knowledge of company projects, policies and guidelines affecting customer’s transactions to be able to communicate effectively with the clients and other members of the team.
    • Stay abreast of any changes in the company policies and guidelines affecting customer’s transactions and oversee the effective communication of these changes within the customer care team.
    • Enhance knowledge, skills and abilities by participating in training opportunities and reading related professional publications.
    • Provide recommendations to improve the customer service program of the company.
    1. Observes proper work collaboration within the Customer Care Department and with different departments.
    • Coordinate with the company’s technical representative regarding Pre-Construction Meeting (PCM) and assist clients during PCM.
    • Maintain an orderly workflow according to priorities

PROPERTY MANAGEMENT OFFICER

MINIMUM QUALIFICATIONS:

  • Graduate BS Administration Course, or related admin courses.
  • Strong administrative skills.
  • Excellent communication and customer-service skills to attract and assist potential tenants.
  • Ability to do some hand on work at site.
  • Ability to handle pressure and multiple tasks.
  • Good administrative and Computer literacy.

 

DUTIES AND RESPONSIBILITIES:

  1. Receive and process applications for construction in order to ensure that applicants are provided with required information and that applications are given due consideration.
  2. Maintain effective relations with all homeowners in order to ensure that they are aware of the rights and responsibilities as members of the community enshrined in the promulgated rules and must effectively monitor, guide and supervise the servicing agents of the village.
  3. Supervise and ensure the efficient collection of dues in order to ensure that HOA financial requirements are met though timely distribution of invoices.
  4. Maintain administrative procedures in order to ensure an effective and delivery of services by all officer assigned in the property/village.
  5. Over-all in charge of the village management directly related to HOA, key person in overseeing the facilities of all common areas and in constant collaboration with the facility and event/lease officers, conduit of the developer on matters related to lot inventories (including model houses and other structures within the village)
  6. Comply with external regulations such as the laws and ordinances of the locality and apply necessary contingency in order to ensure that all legal requirements are met delivery of basic services is uninterrupted.
  7. Maintains an open line for communications at all times (including holidays and on designated rest days), as first responder for all emergency concerns of the facilities’ and homeowner’s in the assigned property/village.
  8. Coordinate with developer units pertaining to inquiries of records and contractual obligations and act as medium for the implementation of the exercisable limited warranties issued by developer.
  9. Perform other related duties as required by the ALPMC.

BUSINESS DEVELOPMENT OFFICER

MINIMUM QUALIFICATIONS:

  • Bachelor’s degree in business, real estate, finance, or related field.
  • Knowledgeable in using AutoCAD is an advantage.
  • Proficient with computer software like MS Office and Emails.
  • Excellent negotiation, communication, and presentation skills.

 

DUTIES AND RESPONSIBILITIES:

  1. Assist in the oversee and management of the overall land acquisition activities of assigned
    development project which would include the following:
    – Assist in the conduct of site selection, due diligence, and market researches and other business
    development activities.
    – Assist in the documentation of acquired properties.
    – Participate in handling landbanked properties maintenance and leg work in the assessment and
    payment of real property taxes.
    – Do financial runs to ensure the feasibility of the property prior to acquisition.
    – Coordination of onsite team/s and/or land contractors, if any;
    – Plans, strategize, implements land acquisition activities and monitor progress;
    – Analyze, interpret and present data, status progress, issues, solutions and strategies to concerned
    employees/departments, if necessary;
    – Participate, report, discuss and contribute information and recommendations during planning, updates
    and coordination sessions
    – Prepare land budgets of assigned development projects for discussion, submission, implementation
    and monitoring of land related expenditures;
    – Manage admin-related tasks which includes document management, liquidations, and request for
    payments
    – Liaise with different local government to acquire necessary documents, conduct due diligence and
    discuss issues, if any;
    – Review and due-diligence of available of land related documents (i.e. titles, tax declaration, patents);
    – Discussion, preparation and drafting of framework contracts with the landowners, including the study
    of specific contracts with sponsors, and other stakeholders;
    – Preparation, submission and coordination with regulatory agencies and institutions for the acquisition
    of permits, clearances, and licenses (i.e. DAR, DENR, LGU’s) related to land including the negotiation and
    discussion with such agencies to acquire the best possible terms beneficial for a project;
    – Creates schedules for project milestone completion of certain tasks and related project milestones;
    – Land prospecting: research and scoping of possible land acquisition targets through online listings, real
    estate agent, LGUs (local assessors, barangay officials, etc.), banks and other entities;
    – Perform other tasks that may be assigned by the department head and director
    2. Responsible in the improvement and development of strategies to improve processes relating project
    management and business development.
    – Suggest improvements to streamline the process, methods, and procedures of the company.
    3. Other Tasks.
    – Assist dept head in selling of raw land.
    – Observe proper work collaboration within the department and with other departments.
    – Support in the development of corporate-wide initiatives.
    – Stay abreast of current regulations and guidelines of the company.
    – Keep abreast of any changes in the government (DHSUD, LGU, and other related government agencies)
    policies and regulatory requirements and report to senior officer.
    – Performs other tasks as required.

 

PROCUREMENT DEPARTMENT HEAD

MINIMUM QUALIFICATIONS:

  • Strategic procurement planning and management skills.
  • Full range of strategic management and leadership skills.
  • Project management skills, Relationship management, Negotiation skills
  • Financial acumen.
  • Analytical skills, particularly in data analysis;
  • Aptitude for technology in using ERP and relevant systems.
  • Effective verbal, presentation and listening communications skills.
  • Ability to work well under pressure.
  • Basic Microsoft Office applications, Word, Excel and PowerPoint.

DUTIES AND RESPONSIBILITIES:

  • Analyze the market, stock levels, new technology, suppliers and internal business data to identify opportunities for improvement and cost savings.
  • Mitigate project risks by coordinating procurement issues such as out of stock items and obsolete orders by coordinating with the Planning, Engineering and Quality Assurance departments to look for alternative resources when required at the earliest convenient time.
  • Develop strategies to make sure that cost savings and supplier performance targets are met – or exceeded.
  • Responsible for the preparation and negotiation of contracts with suppliers to ensure adequate stock levels and to meet quality and budget requirements.
  • Ensure that all Purchase Orders (PO) are organized, completed and entered accurately in the accounting entry system before the day ends.
  • Implement effective controls to prevent duplicate purchase orders, input errors and delay in the delivery of materials.
  • Determine purchasing priorities and schedules. Follow up to suppliers the non-supplied, incomplete deliveries and damaged goods.
  • Assures that the delivered materials and services are in accordance with agreed upon standards of price, time, quantity and quality.
  • Monitors and investigate outstanding PO and late deliveries in the accounting system entry. Conduct appropriate solution to address the issue and deliver the item on the construction sites.
  • Keep up to date with trends and innovations, regulation and new technology that can impact on the business.
  • Train team members in negotiation and other procurement-related skills.
  • Performs other incidental and related duties as required and assigned.

RESEARCH AND DEVELOPMENT SUPERVISOR

MINIMUM QUALIFICATIONS:

  • Bachelor’s Degree in Engineering.
  • Proficient with computer software MSOffice.
  • Good verbal and written skills.
  • Research skills.
  • Above average skills in cost-benefit analysis.
  • Knowledgeable in estimates and construction.
  • Works with minimal supervision.

 

JOB SUMMARY:

  • The Research and Development Supervisor is in charge of the study, analysis, and presentation of innovation in construction processes, materials, and equipment.
  • Conducting thorough research to identify areas for innovation, trends in the industry and potential areas for improvement in all construction related activities.

QUALITY ASSURANCE ENGINEER

MINIMUM QUALIFICATIONS:

  • Five-Year Course, Relevant to Engineering.
  • Able to read and understand Drawing plan.
  • With Critical thinking.
  • know the importance of quality.
  • With knowledge of basic engineering standards.
  • Computer level proficiency: Basic (ex. simple Excel table, word, basic PowerPoint)
  • Able to use Autocad (up to basic shapes and annotation function).
  • Fast learner.
  • Adaptable to any site condition.

 

DUTIES AND RESPONSIBILITIES:

  • Implementation of “Inspection and Test Plan”.
  • Monitoring of “Inspection and Test Plan”.
  • Conduct QAS random inspection.
  • Coordination with other “CONS” department representatives.
  • Answer to inspection and testing request in PROCORE.
  • Request necessary tools, equipment, and materials approved in the budget through ODOO.
  • Compile and submit the necessary QAS project report to the department head or assigned staff for compilation.
  • Perform assigned I-SPEF and cooperate within and outside the department to achieve the department SPEF.
  • Participate in the company trainings/seminars if necessary.
  • Attend any official meetings as required.
  • Conduct internal training if required.
  • Performs other duties and administrative functions as assigned.