Atrium Center Tarlac Progress Developments

FEBRUARY 2023

Asiawide Land’s Sales and Marketing Communication Group (SMCG) facilitated a productive post-mortem Atrium Center Tarlac Product Knowledge Seminar Update and Follow Through Meeting last January 13, 2023 at Rustica Restaurant, Concepcion, Tarlac.

The Accredited Brokers Network Group (BNG) and In-house Sales Group (IHSG) enthusiastically expressed their commitment of promoting and selling the business estate even months after it was pre-launched in 2022.

This meeting was conducted to probe the commercial project with in-depth understanding by determining what went right and what can be improved for the consecutive months. Asiawide Land is committed to making sure that all workflows and transactions are gradually improved from time to time.

Through this, WRLD Capital Holdings ensures that its subsidiaries take prompt actions such as holding project post-mortem meetings to embody only the best practices, smooth transactions, and to communicate opportunities for improvement going forward in the future projects.

RECRUITMENT ASSOCIATE

MINIMUM QUALIFICATIONS:

Bachelor’s Degree related in Industrial Psychology, Business administration or any related course in Human Resources or Behavioral Science.
With understanding of recruitment principles and practices.
Knowledge of human resources processes and best practices
Ability to maintain appropriate level of confidentiality with employee’s sensitive data.
Ability to prioritize and work cooperatively and independently with limited supervision.
Flexible in their work schedule and willing to work overtime.
Proficient in MS Office applications.
Excellent written and verbal communication skills, preferably on business correspondence and HR-related technical writing.

DUTIES AND RESPONSIBILITIES:

SOURCING and SCREENING

Prepare and post Job Advertisement on various platforms
Identify and engage potential candidate through various channels (e.g. job boards, social media, employee referrals, internal communication)
Screen resumes and cover letter, if any to identify qualified candidates based on establish criteria.
Conduct initial phone screening to assess candidate fit for specific roles.
Maintain accurate records of all sourced and screened candidates.
Conduct field visits to barangays, universities, job fairs to actively source potential candidates.
Prepare and distribute job posting and promotional materials.

CANDIDATE MANAGEMENT and COMMUNICATION

Schedule and coordinate candidate interviews with hiring managers and team members.
Provide timely and professional communication to candidates throughout the interview process.
Collect feedback from hiring managers and candidates to improve the recruitment experience.
Undertake clerical duties (e.g. answering emails, drafting offer letters).
Coordinate with different government agencies regarding relevant recruitment activities to fill the HR needs of the company, e.g. PESO, and other LGUs.
Responsible for newly hires onboarding activity. (e.g. preparing documents, coordinating orientation agenda).
Build and maintain relationships with hiring manager and other stakeholders.

ADMINISTRATIVE SUPPORT

Assist with the development and execution of recruitment strategies.
Maintain Recruitment database and track candidate progress.
Assist in updating ADCON employee’s master list.
Support with background checks and pre-employment screening.
Assist with employee retention.
Perform other duties as assigned.

EMPLOYEE RELATIONS

Assist in addressing employee queries and concerns.
Promote a positive and inclusive workplace culture.

COMPLIANCE OFFICER

MINIMUM QUALIFICATIONS:

Bachelor’s degree in law, business administration, finance, or a related field is required; a master’s degree or relevant certifications such as Certified Compliance & Ethics Professional (CCEP) are preferred.

Ability to demonstrate relevant knowledge of theory and good practice in key areas:

– Knowledge of relevant laws and regulations applicable to WRLD Capital Holdings Inc.

– Strong ethical standards and attention to detail.

– Strong understanding of compliance best practices and risk management frameworks

– Excellent communication and training skills to educate employees on compliance requirements

– Attention to detail and analytical skills for monitoring adherence and identifying potential issues

– Ability to investigate compliance violations and recommend appropriate corrective actions

– Self-motivation, enthusiasm and results-focus;

– Flexible, adaptable and comfortable with ambiguity;

– Committed to high standards and continuous improvement;

– Ability to move between big picture and detail;

– Personal and professional credibility.

DUTIES AND RESPONSIBILITIES:

Regulatory Compliance:

– Monitor and ensure adherence to relevant laws and regulations.

– Stay up-to-date on regulatory changes and implement necessary adjustments.

Policy Development and Implementation:

– Develop, review, and update internal compliance policies.

– Ensure all employees understand and follow established policies.

Risk Management:

– Identify, assess, and mitigate compliance risks within the organization.

– Conduct risk assessments and develop strategies to address potential issues.

Training and Education:

– Organize and deliver training sessions for employees on compliance requirements.

Monitoring and Auditing:

– Conduct regular audits and monitoring activities to ensure compliance with internal policies and external regulations.

– Investigate potential or reported breaches of compliance.

Reporting:

– Report findings to senior management and regulatory bodies as required.

Liaison:

– Act as the primary point of contact with regulatory authorities.

– Respond to inquiries, submit reports, and manage inspections.

Ethics and Integrity:

– Promote a culture of ethics and integrity within the organization.

SENIOR INTERNAL AUDIT OFFICER

MINIMUM QUALIFICATIONS:

Bachelor’s Degree in Accountancy or Internal Audit; Certified Public Accountant (CPA) or Certified Internal Auditor (CIA) is an advantage.
Application of internal auditing standards, procedures, and techniques required in performing internal audits.
Recognize management principles to evaluate the materiality and significance of deviations from good business practices.
Problem solving skills and root cause analysis skills. Very good communication skills and report writing.
Knowledge on the use of ERP systems which include among others, QuickBooks, Odoo, SAP, NetSuite, etc.
Proficient in Microsoft Excel, Word and PowerPoint
Focuses on Results/Execution, and Builds Collaborative Relationships.

DUTIES AND RESPONSIBILITIES:

1. Planning

– Assists in the preparation of the audit plan (purpose, scope, and timeline)

– Perform walkthroughs/interview to understand business processes/activities for assigned audit and document processes and related risk and control through flowcharts and/or narratives.

– Identifies initial risks and controls and assesses effectiveness and efficiency of control design.

– Prepares audit procedures to test operating effectiveness of controls.

2. Fieldwork

– Performs assigned audit engagement, executes the audit procedures, and prepares working papers in accordance with IA policy and methodology.

– Evaluates the adequacy of process design and the effectiveness of controls in meeting department/process and control objectives. Identify and document control and process weaknesses and provide evidential support for observations.

– Evaluates initial observation, discusses with the process owner, determines whether additional audit procedure is necessary, and proposes initial, practical, and value-added recommendation to address control weaknesses and/or improve processes.

– Discusses promptly to IA Head concern/observation of utmost importance requiring immediate resolution.

– Ensure that the audit is conducted and completed in accordance with established plans.

3. Reporting

– Prepares presentation materials and audit report for exit meeting.

– Performs pre and post-audit conference to discuss audit requirements/audit findings and recommend control measures to mitigate/deter risks and improve operational efficiency and effectiveness.

4. Others Responsibilities:

– Obtains status update of committed action plan to remediate weakness on internal control or improve process/policy.

– Assesses initially the adequacy of corrective action to be taken to address the observation.

– Helps develop and maintain effective and professional working relationships within IA Department

– Performs other related duties that may be assigned by the IA Head from time to time.

FRONT DESK ASSOCIATE

MINIMUM QUALIFICATIONS:

College Level
Professional attitude and appearance
Excellent organizational, multitasking, and time management skills
Highly developed sense of integrity and commitment to customer satisfaction
Demonstrated passion for excellence with respect to treating and caring for customers
Patient and friendly personality
Strong detail orientation and communication/listening skills
Ability to communicate clearly and professionally, both verbally and in writing
Able to handle complaints and challenging situations and customers
Basic Microsoft Office applications
Hands-on experience with office equipment (e.g. phone, intercom, fax machines and printers)

A. Front-Desk

Serve visitors by greeting, welcoming, and directing them appropriately, and offer refreshments.
Notify company personnel of visitor arrival.
Maintain security and telecommunications system.
Inform visitors by answering or referring inquiries.
Directs visitors by maintaining employee and department directories.
Maintain security by following procedures, monitoring logbook, and issuing visitor badges.
Operate telecommunication system/s by following established procedures for operation.
Keep a safe and clean reception area by complying with procedures, rules, and regulations.
Support continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.
Contribute to team effort by accomplishing related results as needed. (External Client Appointment)

B. Customer Service

Collect and tabulate data relating to customer requests, complaints and service surveys. Ensure timely submission to the Customer Care Officer for the preparation of monthly reports.
Ensure availability of customer service-related survey questionnaire.
Develop in-depth knowledge of company projects, policies and guidelines affecting customer’s transactions to be able to communicate effectively with the clients.
Stay abreast of any changes in the company policies and guidelines affecting customer’s transactions and oversee the effective communication of these changes within the customer care team.

C. Personnel Development Program

Participate in the personnel performance evaluation and Performance Improvement Plan to increase operational competency and workforce productivity.
Participate in unit meetings, in-house trainings, workshops, etc. for the purpose of conveying and/or gathering information required to perform job

functions.

D. Perform other related duties as required

CUSTOMER CARE OFFICER

MINIMUM QUALIFICATIONS:

- Accuracy and attention to detail
- Personally focused and enthusiastic
- Highly developed sense of integrity and commitment to customer satisfaction
- Demonstrated passion for excellence with respect to treating and caring for customers
- Has a pleasant, patient and friendly attitude
- Strong decision-making and analytical abilities
- Strong detail orientation and communication/listening skills
- Ability to communicate clearly and professionally, both verbally and in writing
- Able to handle complaints and challenging situations and customers
- Can navigate Microsoft Office applications, Word, Excel and Powerpoint

DUTIES AND RESPONSIBILITIES:

A. Ensures effective and efficient processing and handling of customer’s request, inquiries and complaints.

Professionally handle all submitted requests and liaise with the various departments in resolving them, and ensure that resolution is provided efficiently in the best interest of both the customer and the company within the time limit.

Assess, prioritize and resolve customer issues using good comprehension skills and judgment in decision making while maintaining a balance between company policy and customer benefit.

Resolve and follow up inquiries, complaints and actions taken until case completion. Escalate issues to the senior officer / department head when appropriate.

Respond to and handle customer correspondence while adhering to company guidelines and legal liabilities.

Educate the customer when applicable to prevent the need for future contacts.

Ensure timely log of customer service requests, complaints and all pertinent information in database.

B. Improve and develop effective customer service strategies to improve and increase customer satisfaction:

Continuously gather information, evaluate and identify opportunities that would enhance customer satisfaction and drive process improvements that positively impact the customer’s experience.

Responsible for compiling and generating reports as they relate to customer request, complaints and service surveys. Ensure timely submission for management and department’s use.

Listen to conversations for purposes of improving customer service skills. (Optional if telephone system will not permit)

Develop and execute the right methods/tools of various customer satisfaction or customer service-related surveys. Interpret and evaluate result and suggest recommendations to improve the company’s customer service program.

Develop in-depth knowledge of company projects, policies and guidelines affecting customer’s transactions to be able to communicate effectively with the clients and other members of the team.

Stay abreast of any changes in the company policies and guidelines affecting customer’s transactions and oversee the effective communication of these changes within the customer care team.

Enhance knowledge, skills and abilities by participating in training opportunities and reading related professional publications.

Provide recommendations to improve the customer service program of the company.

C. Observes proper work collaboration within the Customer Care Department and with different departments.

Coordinate with the company’s technical representative regarding Pre-Construction Meeting (PCM) and assist clients during PCM.

Maintain an orderly workflow according to priorities.

BUSINESS DEVELOPMENT OFFICER

MINIMUM QUALIFICATIONS:

Bachelor’s degree in business, real estate, finance, or related field.
Knowledgeable in using AutoCAD is an advantage.
Proficient with computer software like MS Office and Emails.
Excellent negotiation, communication, and presentation skills.

DUTIES AND RESPONSIBILITIES:

Assist in the oversee and management of the overall land acquisition activities of assigned
development project which would include the following:
– Assist in the conduct of site selection, due diligence, and market researches and other business
development activities.
– Assist in the documentation of acquired properties.
– Participate in handling landbanked properties maintenance and leg work in the assessment and
payment of real property taxes.
– Do financial runs to ensure the feasibility of the property prior to acquisition.
– Coordination of onsite team/s and/or land contractors, if any;
– Plans, strategize, implements land acquisition activities and monitor progress;
– Analyze, interpret and present data, status progress, issues, solutions and strategies to concerned
employees/departments, if necessary;
– Participate, report, discuss and contribute information and recommendations during planning, updates
and coordination sessions
– Prepare land budgets of assigned development projects for discussion, submission, implementation
and monitoring of land related expenditures;
– Manage admin-related tasks which includes document management, liquidations, and request for
payments
– Liaise with different local government to acquire necessary documents, conduct due diligence and
discuss issues, if any;
– Review and due-diligence of available of land related documents (i.e. titles, tax declaration, patents);
– Discussion, preparation and drafting of framework contracts with the landowners, including the study
of specific contracts with sponsors, and other stakeholders;
– Preparation, submission and coordination with regulatory agencies and institutions for the acquisition
of permits, clearances, and licenses (i.e. DAR, DENR, LGU’s) related to land including the negotiation and
discussion with such agencies to acquire the best possible terms beneficial for a project;
– Creates schedules for project milestone completion of certain tasks and related project milestones;
– Land prospecting: research and scoping of possible land acquisition targets through online listings, real
estate agent, LGUs (local assessors, barangay officials, etc.), banks and other entities;
– Perform other tasks that may be assigned by the department head and director
2. Responsible in the improvement and development of strategies to improve processes relating project
management and business development.
– Suggest improvements to streamline the process, methods, and procedures of the company.
3. Other Tasks.
– Assist dept head in selling of raw land.
– Observe proper work collaboration within the department and with other departments.
– Support in the development of corporate-wide initiatives.
– Stay abreast of current regulations and guidelines of the company.
– Keep abreast of any changes in the government (DHSUD, LGU, and other related government agencies)
policies and regulatory requirements and report to senior officer.
– Performs other tasks as required.