The Statement of Account (SOA) is generated upon request, either in person or through email. Only the principal buyer or an individual with a Special Power of Attorney (SPA) is authorized to request and receive the SOA.
The electronic copy of the Official Receipts (ORs) is dispatched to your registered email address on a monthly basis. The physical, original copies are scheduled for quarterly delivery via an accredited courier. If you wish to claim your ORs in advance, kindly submit an email to our Customer Care Department.
Requests and receipt of ORs are exclusively permitted for the principal buyer or their designated Special Power of Attorney (SPA) holder.
To request a hold on the deposit or payment of your check, please submit an email to the Customer Care Department at least seven (7) banking days before the check’s due date. Requests beyond this cut-off period will not be accommodated.
Only the principal buyer or their designated Special Power of Attorney (SPA) is authorized to request a hold on the check.
If your checks have been returned twice due to insufficient funds, a stopped payment order, or a closed account, you can request a check replacement through the Customer Care Department.
The principal buyer or your SPA is the only one allowed to request a pull-out or replacement of check.
Note: The pull-out and replacement of checks may also apply in the following situations: changing the bank account, modifying payment terms, replacing lumpsum/guarantee checks, converting to bank financing, and making full payment.
Late payment shall bear 3% as specified in the signed Contract to Sell, and the penalty will increase based on the actual date of payment.
To initiate the cancellation or back-out of a purchased property, please submit a signed Purchase Termination Form. We can accept an electronic copy as long as it is sent from your registered email address. Your request will then be forwarded to the Finance Department for verification and evaluation. Please note that all payments made will be forfeited if the account is not covered by Republic Act No. 6552, also known as the “Maceda Law.”
Refund requests for reasons not covered by the Maceda Law are subject to management’s review and evaluation.
Disclaimer: Please note that details are subject to change without prior notice. We strive to keep our information accurate and up-to-date, but updates may occur periodically.